DAZN subscription trap experiences?
Hello everyone. Yes, it happened to me too: I took out a subscription. Right at the bottom, in small print, it said it was an annual subscription. At the top, in large print, it said €20 per month. Of course, I canceled immediately and wrote to support. Support gave the standard answer that there is no right of cancellation for annual subscriptions, and that I had agreed to this and that I could not exercise my right of cancellation. After consulting consumer protection, I was told the following: Cancellation is a right to which everyone is entitled and cannot be revoked by the terms and conditions, because the service is only provided after one year (annual subscription).
So I sent the legal notice to DAZN support and canceled the payment process.
Has anyone had the same experience and if so, how did you proceed?
Best regards
(2 votes)
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It happened to me, and it was exactly the same. I had selected payment by PayPal, since you can revoke the withdrawal authorization. But from now on you will still receive a monthly email from DAZN that the payment could not be withdrawn and that you should change the payment settings. Just ignore, they know they can’t complain.
Thanks for the answer. All right. DAZN is extremely unselfish. Of course I am also a bit guilty but the offer was so confusing and was only in small *Annual subscription
See here: https://www.evz.de/press/press releases/dazn-streaming-dienst-und-abo-falle.html
Even with an annual subscription, you don’t care what’s in the terms of the terms and conditions
It is, of course, intentionally done at DAZN. Even if you click on Monthly subscription at the beginning, you have to change the tab again to monthly. A classic Abofalle
Addendum:
After my email and alert by the paragraphs my subscription was deleted without reply 😎
Hello, so I’ve finished an annual subscription unnoticed and must pay until 2025. But apparently, it is possible to end the annual subscription prematurely or because I want to hug very much up to 2025 monthly
After my email and DAZN as written above and threatened with consumer protection, my subscription would be deleted. Best to retrieve payment for DAZN on Paypal and then write the email to Dazn