Hello, I bought a trolley last year. It has a 3-year manufacturer's warranty.
On a trip, after a flight in the hotel, I discovered that one of the wheels had broken off. As I still needed a suitcase, I had to buy a new one.
Is there any way I can claim this from the manufacturer?
Thank you very much for your reply.
(1 votes)
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Even if your trolley was restricted in its comfort by the broken wheel, you still had a baggage where you could store your stuff. The manufacturer will certainly consider and reject your idea as disproportionate. You can only call on his cunning.
The warranty is often customer-catching, because there is no law that people are obliged to sell with warranty. But tryers with the objection. In the event of a cunning, the seller will make you a suggestion and otherwise only chew fully.Other notices of objection/return are lawful for non-commercials with 2 years,when a hidden defect is made within this period. And there’s a bit of it. But just try and let me know!!
You will get the defective trolley repaired or they will send you a new role to exchange.
The fact that the manufacturer takes over the costs of the replacement case would be a very great deal – except he says this in his guarantee. There is also a so-called mobility guarantee for automotive manufacturers. So best look at the manufacturer’s warranty requirements.
The manufacturer doesn’t accept anything. You need to report this to the airline within 14 days. Then you have to go to a specialist store and let you confirm the damage there. After that you get the damage replaced by the airline, but don’t pay for the new suitcases. The manufacturer will simply claim that this happened during loading or flight. I speak from experience, had the same problem in 2010. With the compensation by the flying solo chat also takes a long time.
Do you have the receipt of the Trolley? Do you not believe that you can claim a guarantee claim? You could start an attempt?!
Maybe they’ll fix it.
destined to replace the newly bought.
probably but you will be subject to improper treatment when a roll has broken off
No, you can’t claim the new suitcase with a relatively high probability. This is as if your car is broken and you buy a new one because you depend on it. Nobody pays you.
But since the warranty is a voluntary service of the manufacturer and that is allowed to reinstate what he wants in his warranty terms, you can only read what is there. There is no generally binding appearance.
Contact the manufacturer, describe the problem and I think they will then take it back or repair it.
Here you write a lot of half-knowledge, you have to turn to the manufacturer.
This is Quark, because the warranty claims are against the seller, not the manufacturer of the goods.
People, people first check in the BGB under debt law – then write
they won’t replace you. The broken but repair or exchange.
I’m not surprised when you think about the coffe. Try your luck and complain! If you can also complain at the airport, many have the extra ne complaint center for this!