Can customer service at Globus accept this?
Hello my love.
We bought a pool about a week ago at Globus shopping center, not a hardware store.
We set it up yesterday and wanted to fill it with water, all well and good, but unfortunately the seam is broken so water is running out.
I called Globus this morning and they told us to take care of everything by calling Besway. I thought if something broke, they would take care of it, not the customers themselves.
We wouldn't get any money from them, we would have to take care of it ourselves, so I spent 200 euros for nothing and my child is sad because she wanted to have a pool party for her birthday.
We didn't have a phone number for Besway, it's not written anywhere on the phone and Globus lets you down.
How would you react?
(2 votes)
Loading...
The dealer has a responsibility. I would return the item, demand an exchange or repair (although a repair is unlikely to be possible with a part like this), and not let them fob me off.
Globus had it recently and we were fobbed off and told that we should take care of everything now because they don't have a pool there anymore.
If they can't order one either, their only option is to cancel the purchase agreement. So, return the pool, and get your money back.
As mentioned, the dealer is responsible for the so-called "warranty." They have to take care of it.
The dealer, Globus, must definitely provide you with proper contact information. Or you can insist on a refund, if they agree. After all, you bought the pool defective.
Unfortunately, it's become common practice for goodwill and warranty claims to be handled by external service providers or by the manufacturer itself. I would certainly be persistent, but I can't make a definitive assessment from here.
They didn't help at all, I had to dig everything out and contact the dealer myself where the pool came from.
I had to google the number online to find it. Globus wasn't at fault; they just slapped us down with the words: "We don't have the pool anymore and they need to contact the manufacturer." I thought they had to do it because I bought it from them.
A Bestway employee asked if I could repair it, even though I'd had the pool for a week. I'm entitled to a new pool cover, but after eight hours of discussion, they agreed to send a new one if one is in stock, which takes up to seven days.
Only the happy ending counts from now on 😉