Callcenter Homeoffice?

Ich arbeite im Homeoffice und schaffe nicht jeden Call im Callcenter anzunehmen weil ich noch am anderen Kunden dran bin. Ich hab gehört manche gehen dann wenn sie genug Anrufe haben sagen wir mal 30 pro Tag dann ab den ca. 31sten Anruf nicht mehr ran. Fällt das nicht auf ? Wenn man dann nicht mehr jeden Anruf an nimmt ?

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dieLuka
4 months ago

Suppose the pure acceptance and the call duration is broken (I am unsafe where exactly legal the limit is, what can be recorded and what can not) (if someone looks at the info) naturally notice when:

  • someone has exactly 30 calls every day
  • someone does not accept calls every day 30 or 50 minutes before the end of work

It would also be recognizable with the 2 infos that one was 12 and 12.05 on the phone and therefore could not have accepted the call by 12.03.

When someone who has never worked in a call center, I find the idea but strange that a call goes to you when you’re still talking. In the queue always means “the next free employee” and not “the employee Karl Heinz as soon as this is finished with the current customer”.

TheAmigos
4 months ago

Of course, this is controlled, you are paid for