Pictures and videos gone?
Hey my dears, I restarted my phone because it was freezing. After restarting, all my pictures and videos were gone from the gallery. They weren't on the iCloud because I didn't have any storage space.
I had an appointment with o2 the next day to get more iCloud storage, but the gallery says that the pictures exist. I did what was written on the picture, but it doesn't download them.
I ask for help, can I save the pictures because there were my pictures from my pregnancy… (the 3600 pictures as drawn are the pictures that were in the gallery (without on iCloud) so the ones that were on the phone
I have an iPhone 11!
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I’m sorry to hear that your pictures and videos have disappeared. Since you were using an iPhone 11 and the images were not secured to iCloud, there are still some steps you can try to save your data:
### 1. **Check the “Last deleted” folder:**
Open the **Photos app**.
– Go to **Alben** and scroll down to the folder **“Next deleted”**.
– If the images are there, you can restore them by selecting them and clicking on **‘Restore’**.
### 2. **Check iCloud backup (if available):**
– Even if you didn’t have an iCloud space, it could be that an older backup exists that contains the images.
– Go to **Settings** > [dein name] > **iCloud** > **iCloud backup**
Check when the last backup was done.
– If the backup was before the loss of the images, you can reset your iPhone to this backup:
– Go to **Settings** > **General** > **Reset** > **Delete all content & settings**
– After the device has been reset, you can restore the iCloud backup during setup.
### 3. **Data recovery with an app:**
– If the images cannot be recovered via iCloud or the “Last deleted” folder, you can use data recovery apps. There are programs like **Dr.Fone** or **iMobie PhoneRescue** that can help recover deleted data from your iPhone.
– Note that these programs are often paid and sometimes can only partially recover.
### 4. **Contact with Apple Support:**
– If you have no success with these methods, it might be worth contacting **Apple Support**. You may be able to help you recover your data, especially if you have an iCloud backup that you haven’t used yet.
### 5. **Future fuses:**
– To avoid such problems in the future, make sure that your data is regularly backed up on iCloud or another cloud service if you don’t have enough storage space on your device.
I hope one of these methods will help you restore your images!