Betrugsmasche bei Opodo?
Mir ist etwas wirklich kurioses passiert. Ich habe einen einfachen Flug bei Opodo gebucht, wollte dann paar Stunden später das Datum ändern. Daraufhin wartete ich zwei stundenlang in der Hotline von Opodo, woraufhin ich es dann aufgegeben habe und mich direkt mit der Airline in Verbindung gesetzt habe. Darauf will ich aber jetzt nicht eingehen, obwohls schon eine ziemliche Sauerei ist.
Es geht viel mehr um das was danach passierte: Ich rief also bei der Airline an, wo ich auch das Datum ändern konnte, aber mir wurde dann plötzlich von der Angestellten gesagt: “Und was ist mit dem Rückflug? Soll das Datum gleich bleiben?” Daraufhin habe ich nachgefragt und Opodo hatte wirklich einen Rückflug ohne meines Wissens gebucht. Ich hatte keinen Rückflug gebucht. In der E-Mail, Buchungsbestätigung etc. wurde nirgends ein Rückflug erwähnt. Ziemlich erstaunt habe ich dann den Opodo Support bei Facebook angeschrieben. Dort wurde mir gesagt, dass sie manchmal “automatisch” ohne den Kunden bescheid zu geben einen Rückflug buchen und diesen später dann stornieren, mit der Begründung das der Preis vom einfachen Flug dann günstiger ist.
Hier meine Hypothese: Opodo bucht ohne des Wissens vom Kunden einen Hin- und Rückflug damit der Preis teurer ist, während der Kunde nur einen Hinflug bucht, anschließend stornieren sie den Rückflug (alles ohne des Wissens vom Kunden, da dieser ja nicht mal weiss, dass Opodo überhaupt einen Rückflug gebucht hat) und dann behalten sie das restliche Geld vom Rückflug? Ergibt das Sinn?
Könnte das evtl. auch der Grund sein, weshalb man Buchungen und Umbuchungen direkt Opodo machen soll, damit man nicht sieht was eigentlich im Hintergrund passiert?
Meinungen dazu?
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Hello,
and what is now fraud against you when a platform with a booking knit ensures that you get a oneway at the price of the cheaper return ticket…
Why did you land at Opodo and not at the airline? I suspect the oneway at the airline was more expensive. That’s exactly what Opodo does. Now you want to make Opodo a knit from making money that you could offer a cheaper price.
I’m usually far from defending online travel portals, but the accusation of fraud from you is just cheeky… if the airline raises this accusation, I might still understand.
LG, Chris
Edit: So I gather together – your hypothesis is bullshit.
Hi, Chris, please remember what you wrote. For the first time you answered your question yourself in the first sentence. I think it is a fraud when tricks are used, which I do not know. Especially when Opodo is inaccessible and I have to learn about these tricks from the airline.
And…I landed on the airline, but with this Chinese airline it was not possible to pay on the website with a foreign mastercard. It often comes before Chinese airlines. The only alternative for the flight then remains such a booking portal. If you were flying with Chinese airlines, you could have answered this question yourself.
Because you’re such a big expert, maybe you should work at Opodo, maybe the support will be a little better, but you have to work on your superiority.
I therefore summarize: First think, then write. Collect experiences or try out yourself, then write.
Hello,
the asset advantage arising here due to a deception has not been to your disadvantage, but to your advantage – the disadvantage would rather be the airline. Whether the procedure of Opodo is compatible with the specifications of the airline or the IATA restrictions, it is only possible to estimate if you know hair-small what has been done and what rules apply.
You’re talking about cheating… then you’re free to make an ad accordingly. There is a verdict in Leipzig on the subject of “post-booking” (probably not the same thing that happened to you, but probably art related), in which a criminal act was decided – and went in revision before the BGH. Unfortunately, after that, I have heard nothing more about it and can also find nix – so I assume the verdict is still pending.
After all the legal assessments that I have read in the time of travel experts, the company in question has tried to create a competitive advantage with many, not quite a strenuous ones – in most cases it is only considered clever, not criminal.
By the way… we book frequent Chinese airlines as we have customers who are more frequent on business. There were no problems with a Mastercard, but these are also premium or business cards.
Apart from that, I’m not sure if I was more superb here than you declining. If you ask a question with such a clear intention, you do not need to be surprised if the answer is also abnormal. Now I’m still trying to pronounce my expertise, confirming that you don’t want to hear any expertise, but a confirmation of your opinion… I can’t deliver it to you.
LG, Chris
As a rule, a simple flight is much more expensive than a return flight. (Exceptions confirm the rule, also apply to the flight line)
So this isn’t where Opodo knocks you off, but you do a favor.
And even if it weren’t like this: pages like Opodo are visited to find flights as cheap as possible. If the “Opodo flight” is still the cheapest, although Opodo would earn on your “return flight” where would the problem be? You will get the flight cheaper than elsewhere.
No, that doesn’t make any sense. You have already explained it correctly – they book back and forth because this is cheaper (Mengenrabatt) and sell only one of them. You pay only one direction, the return flight is then sold to someone else.
You don’t pay anymore, on the contrary – without this trick, your Oneway ticket would certainly be more expensive.
Apart from this, such platforms are more and more expensive than booking the flight directly from an airline or a tour operator.
Not “always” more expensive, but the difference is not great. 10-50 Euro, possibly. In any case, it is “always” safer when you book directly at the airline. Unfortunately, it’s just that you can have problems with payment especially with Chinese airlines (as it was with me). Unfortunately, there is only the handle to Opodo, airline etc., where you can even pay via PayPal. I’m trying to avoid third-party providers where it’s going.
It’s not nice that this is made secret, but understandable.
If you’re going to NYC from tell us. it can really be that of the flight, for example 300 € Costet, a return flight but 450 (225 per flight).
If you can now cancel the return flight for, for example, €25. It is possible to offer you a simple flight for 250 €. Just because in the background is so tricked.
If you weren’t tricking you would have to pay €300.
You’re looking for the best price as a customer. If the trickery would lead to an expensive price, it would be more expensive than with dr competitors or an airline. Then no one would book awber.
That’s true, unfortunately, the situation was so that the support of Opodo was NOT accessible. More than 2 hours in the hotline, countless chat requests (also in English)…all without success. Then call the airline’s hotline and they said that I had to change the return flight I didn’t know about, and nothing changed. Dumb running.
Jup. Support is a topic for some providers.
But before booking you can check which provider has a good support.
Often there are booking classes in which the price of return and return flight together is below the best price for a simple flight. If you’re in the cheaper roundtrip class and just take a break, you pay less than you have paid a simple getaway ticket.
However, as these booking classes normally do not permit a name change (although not only for one part), the check-out tickets usually cannot be passed or sold to another person.
I have never booked there, but find that a proper mess what they do.
What? Offer your customers a good price they wouldn’t get at the airline?
Would you tell your customers everything you do in the background to offer the most affordable price?
As long as the price is right, no matter what they do to get to that price.