Asos return no QR code received, what to do?
Hello! I received my Asos package today and would like to return a few items. I've created a return, but the QR code I need to show at the post office isn't anywhere. I didn't receive it by email, nor is it listed under "My Returns" (as it said on the Asos website). Asos has no customer service and only has a bot that can't help. What should I do now? This is about €100, and I have every right to return the items. By the way, I paid with Klarna.
(1 votes)
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Asos has a live chat that helps.
there is only one messenger
But then he will introduce you a new return and send you the QR code
You didn’t write that you didn’t get a QR code by mail?
Did you even make a return? If there’s none in your account, there’s no one. Then you just do it again
I tried everything possible… it always comes the same. First he asks if the return period has expired – No. Then whether the articles are qualified for the return – yes. Then whether I want to change the post office or whether I want to add products. These are the only two options and for both, it means that afterward returns cannot be changed.
Then give the messenger the wrong keywords. I’ve had twice “contact” and it worked
I looked after, the email is no longer up to date:( Asos has no real customer service anymore. There is that customer complaints are only processed via the “Contact us now” function, only one cannot complain there and is only forwarded to the bot
care@asos.com
yes they have no mail 😭 and no phone number
Email to Asos
Asos has no :/
Who can you contact now, since Asos is not accessible by email or by phone? Klarna? Consumer protection? I don’t want to pay
Then write ne email
No has already tried:(he then says that it is not possible to “change” the return. So he asks various questions and the last question is whether I want to change my mail or whether I want to add/move things to return. In both response options, he says that it is not possible