Amazon money back?
So I have the following problem.
I ordered a fan from an Amazon shop on June 3, 2024. After three months, it started cracking and making a loud grinding noise. So I contacted the shop and received a response fairly quickly. I will be receiving a replacement and don't need to return the original fan. When the replacement arrived, I immediately noticed that it had been used before, and after one day of use, it also started cracking when oscillating. I contacted the shop again, and they refunded me €8 of the purchase price and are sending me a new one (it's arriving today).
What else can I do if the third one starts cracking again when oscillating? I now have three fans here.
Can I get my remaining money back?
(1 votes)
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That always depends on what it’s worth to you. If he was very expensive, maybe you should withdraw from the purchase contract and contact Amazon directly. If he wasn’t so expensive, I’d write it again.
But hey, maybe it’s just working.
It cost ~40€.
If the third also cracks me, turn to Amazon and sign the case.
Yeah, right. They are always very friendly and will help you. However, it may also be that the provider himself sees and refunds it. I bought one for 60 Euros, who finally did it. On Amazon it is hard to get a good one under 50 euros. Had the same thing. Mine cost 30 euros and was needed and part was missing, which is why it could not be used at all.
But wait first. If the 3 then also cracks or makes other noises, I will immediately contact Amazon’s support. 👍🏻
Yes, in some devices it is worth getting deeper into the wallet, but then maybe several years or decades to have something of it
We had one with 3 wings for 20€ which lasted over 1 year and then made the bend. And the one from Amazon with 5 wings of the ordinary wind is broken after 3 months. It’s really annoying. Next year, buy me one for almost 100€ and then he has more leaves. 😁
sign the case to the Amazon Support. You will probably not be the first to deal with the problem and inferior merchandise that annoys the end customer, Amazon also does not like
Hopefully they won’t block me because I had to complain to Amazon several times because I didn’t get packages with ordered goods and they threatened me again, then they want to block my Amazon account.
I just turn to the Amazon customer service, which will help you further and presumably you will get your money back
I’ll do it. Just what to do when they say that’s been too long now, because 3 months ago I got the first.
usually it should work anyway, because it is Amazon that help you usually keep writing with an employee in this live chat
You can withdraw from the purchase contract (BGB § 440 ), if after the 2 correction of the defects has not been eliminated.
And then I think I need to send the other two devices back, or not?
Yeah, right.
from the purchase contract.
then it can be that the at least want the last return.
So far, they never wanted to send a device back.
so far you have not resigned
And then I think I need to send the other two devices back, or not?
you’ll find out.
rather not
The sender was now written by Amazon whether he wants to have the devices back or not, and if so, they should finish a return label and Amazon will send it to me by email. I’m supposed to wait 48 hours.
Wait and drink tea.