If you receive a short personal email at work informing you that there is a slight delay in processing but that you will receive your answer soon, do you reply to it?
Suppose you write someone a work email to ask about something and you receive an email in response telling you to be patient because the information has to be requested first or the employee is sick, etc.
Do you then thank the person for this information with an email from you or do you not respond and wait for the actual information?
Or is a friendly response, in your eyes, a useless email with no added value?
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Automated answers are usually recognizable as such. There are precious areas in which I would put my time.
Only in the case of a personally coined answer would I – but not overwhelmed – respond to it with half a sentence.
Not that it's otherwise ironic! And that would be a matter of course.
Depending on the size and culture of the company, foreign customs are already gang and quakes.
Highly recommended can look at this Assistant guide : there are also changes in practice.
I hope this will keep you.
Normally I always thank you (always someone has replied) and write that I would have to know it before and there (time point / time; usually next working day at the beginning of the service – or even two days if it is not so urgent).
I mark the thing on reproach and if the info doesn't come in acceptable time, I'll send a friendly answer a little later, almost as a blocked memory.
I'm not answering such information.