DHL order missing?

anonym7803Byanonym7803

I have an online shop, and today a customer contacted me saying a product was missing from their order. I'm 100% sure I shipped it correctly. I sent the package via DHL with a €500 liability. What's the best course of action?

2 votes, average: 2.00 out of 1 (2 rating, 2 votes, rated)
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Sonnenblume1284
Sonnenblume1284
1 year ago

So, hello either there was a mistake sending then you can call DHL or your customer takes you on the arm and wants the money back although he/she got the package…

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TheMonkfood
TheMonkfood
1 year ago

Check the tracking number and call the tracking. Somewhere the package must be. When it's gone, you'll be doing a research job.

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